1. Overview
At SocioGPT, we strive to ensure complete satisfaction with our services. This refund policy outlines the conditions under which we will provide refunds for our services.
2. Subscription Refunds
We offer refunds under the following conditions:
- Within 14 days of initial subscription purchase if you haven't used our services
- Service unavailability lasting more than 24 hours due to technical issues on our end
- Billing errors or duplicate charges
3. Non-Refundable Items
The following are not eligible for refunds:
- Partial month or unused portion of a subscription after the 14-day period
- Add-on services or features once they have been activated
- Custom development or integration services
- Services already rendered or content already generated
4. Refund Process
To request a refund:
- Contact our support team at support@sociogpt.com
- Provide your account details and reason for the refund
- Include any relevant documentation or evidence
We will review your request within 2-3 business days and notify you of our decision.
5. Refund Method
Refunds will be processed using the original payment method:
- Credit/Debit Card payments: 5-10 business days
- PayPal payments: 3-5 business days
- Bank transfers: 7-14 business days
6. Cancellation Policy
You may cancel your subscription at any time:
- Cancellations before the billing cycle: no charges for the next period
- Mid-cycle cancellations: service continues until the end of the paid period
- No prorated refunds for mid-cycle cancellations
7. Exceptions
We may consider refunds outside of this policy on a case-by-case basis. Special circumstances will be reviewed by our customer service team.
8. Changes to Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.